One of BuzzFeed News' own called Blue Ribbon Fried Chicken in Manhattan to check on her order after it was marked "closed" on the app, and an employee said they had done so to handle the 47 filled orders that hadn't been picked up. "I hope they get blasted for this extremely poorly thought-out promo," he said. He'd been thrilled that his order from a highly rated sushi restaurant went through, but after an hour of waiting, no response from the restaurant, and nothing from Grubhub, he canceled the order.
"It's been a complete disaster," Nathaniel, a Manhattan resident who asked that his last name not be used, told BuzzFeed News.
Ebenezer Ackon told BuzzFeed News he was in 3,630th place in line to talk to Grubhub's customer service when he gave up after waiting more than an hour for food, he went to get something from across the street from his apartment.īlake, who didn't want to use his last name, said the small Brooklyn café he ordered from received 200 orders in five minutes as soon as the promo began, so they reluctantly had to cancel orders - including his.
“We were short-staffed today so it really added extra stress to my day."Īnd customers were frustrated at the delays. “It got overwhelming,” said Brandon Ching, who was working the counter at Greenberg’s Bagels, a popular sandwich spot in Bedford-Stuyvesant, Brooklyn.
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